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Salesforce has yet to announce an end date for Classic interface support. If you do choose Classic, be aware there's a little uncertainty about its future. Classic, meanwhile, can work for teams returning to Salesforce or those unable to move yet. The interface is much more comprehensible, faster, and it is the future of the Salesforce platform. New users should stick with Salesforce Lightning unless there is some clear feature advantage to going with Classic, which there does not seem to be.įor the vast majority of users Lightning is the way to go, especially if your company is brand new to Salesforce. Those looking for even more in-depth guidance should check out Salesforce's feature comparison chart – spoiler alert, it's very favorable towards Lightning. With Salesforce Lightning, you'll get lead scoring and opportunity scoring functions that will help you direct customer support or marketing resources to the right customers. AI Integration – Salesforce Lightning has superior AI integration when compared with Salesforce Classic (more on this further down in the article).Mobile Optimization – Salesforce Lightning is optimized for responsiveness across browsers – as well as mobile phones.Workspace page layout - Lightning enables users to design new types of pages, from App Pages to Home Pages to Record Pages, while Classic just offers one basic type of page.Activity timeline - Lightning includes a timeline to help users keep track of their history of activity for each account or each lead, but Classic does not.Permissions also come with stronger authentication standards. Greater security - Lightning comes with LockerService, a feature that adds a layer of security between the components that make up the Lightning interface.Lightning adds far more: Revenue and quantity forecasts, product and schedule date forecasts, territory forecasts, forecast sharing, and other forecasts that are customizable by currenty and number, capable of covering Opportunity, Opportunity Product, Opportunity Split, and Line Item Schedule. Expanded forecasting - Classic offers revenue and quantity forecasts.

Home features - Both interfaces offer Events, Calendars, and customizable dashboards, but only Lightning includes news, key deals, and a performance chart on the homepage.Here's a quick look at a few of the biggest benefits Lightning offers over Classic:

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If you're unsure of which to opt for, comparing personalized quotes may help – use our simple Salesforce Quotes Tool to get costs in moments, or scroll down for a full comparison.Ĭomparing the major feature differences between Classic and Lightning is like hitting a moving target, with new updates happening all the time. Some may chose to stick with Salesforce Classic, however, if it's working great already and they don't want to risk losing some functionality or dealing with a learning curve. Plus, Classic will eventually be phased out, so users might as well get used to Lightning now.

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If you already use Salesforce, you'll likely still want to upgrade to Lightning from Classic, as the learning curve should be outweighed by the intuitive interface and smoother workflow of Lightning. If you don’t already have Salesforce, you should definitely pick the Lightning version, as it offers the most modern features. In recent years, Salesforce has taken that customizability a little further by allowing customers to choose between two different versions of the software: Salesforce Lightning vs Salesforce Classic. That's thanks to its ease-of-use, its app marketplace, and its customizability. Salesforce is one of the biggest names in customer relationship management software.

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